Recycling pickup was spotty all through the Suncrest neighborhood on Friday. Some bins have been emptied; others weren’t, seemingly with out rhyme or cause.
That’s seemingly as a result of there was a substitute recycling driver that day, however solely a fraction of Republic Providers prospects knew it. Some folks obtained textual content messages letting them know. Others turned to the hive-mind of social media and neighborhood Fb teams to seek out out why their recycling hadn’t been collected. Nonetheless others have been left in the dead of night, questioning when — or even when — somebody would ever come by to empty the massive inexperienced bin.
However when you didn’t get that textual content message, or hadn’t seen it on social media, then you definately wouldn’t have recognized that you simply needed to electronic mail [email protected] “if in case you have any service points” — like getting somebody to return again to empty your missed bin.
That’s simply (sub)par for the course for Republic.
However Friday’s lapse has nothing on what one among our workers members skilled this fall.
Republic missed their recycling bin, so that they referred to as Republic and requested somebody come again for it. Republic stated it might ship somebody proper out. Nobody confirmed up. The identical factor occurred for the subsequent two days.
So our workers member referred to as the Metropolis of Morgantown and was related to the one who handles the Republic complaints. That sort girl referred to as Republic, requested for the recycling bin to be emptied and was instructed somebody would get it the subsequent day.
The subsequent afternoon, the bin had nonetheless not been emptied, so our staffer referred to as the town once more and spoke to the identical girl. She stated Republic had referred to as her and instructed her that the bin had been taken care of. Our staffer knowledgeable her that it had not, the truth is, been taken care of.
This occurred a number of extra occasions, with the lady from the town calling Republic and Republic telling her every time the recycling had been picked up at that location, when, certainly, it hadn’t been.
The overflowing bin was lastly emptied on the subsequent recurrently scheduled pickup day — one week after our staffer first requested service.
Renewing Republic’s contract was an enormous mistake.
Sadly, we doubt the town can break that contract with out incurring steep monetary penalties for itself. However it may possibly implement the contract’s present penalties in opposition to Republic.
In July, the town levied two $100 fines for pickups earlier than 6 a.m. So far as we are able to inform, these have been the one penalties this 12 months. None for leaving can lids open within the rain. None for missed pickups. None for mendacity to the town about missed pickups.
Clearly, Republic isn’t motivated by public criticism and normal outrage. However possibly chipping away at its backside line will persuade it to wash up its act.
For that to work, now we have to verify Morgantown has all the suitable proof, so subsequent time Republic messes up, don’t simply name Republic to complain — name the town, too, at 304-225-4213 or report it on the Morgantown 311 app.